Help Center

Account / General Settings

Your Account Settings and Other General Information

You are here:

Choose a topic

Change of email address Change phone number Password change Change of shipping address Change of payment card Changing your username See all 13 articles

Why you may be asked for your ID 2-Step Verification (2FA) Register and sign in with Google or Meta Items not allowed on Biklo Problems adding phone number

My account has been banned (I want to appeal)Why is my IP address blocked?

Safe buying and selling "Verified Seller" badge and trust score Reviews and ratings among users Blocking another member Report a member or ad How to avoid and report phishing and scams See all 7 articles

Understanding Your Privacy Rights Keep your personal data safe Are my profile details visible to others?Can Biklo use my photos?Deleting messages and conversations

I can't sign in to my account Registration on Biklo My email address is already taken I registered using the wrong email address I don't have an account, but I get emails from Biklo

Items "not as described"Bikes and parts "significantly not as described"Buyer Protection Biklo refund policy Item authenticity, counterfeit products and intellectual property How to recognize potentially unsafe items See all 10 articles

Menu

Messages

Sell

SHOPPING

Profile

Answers about buying, selling, payment, delivery and your account.

Join the Biklo community

Keep up to date with best bike deals